Returns and Satisfaction Guarantee
At Small Pet Select, we stand behind the quality of our premium hay and bedding; if you or your small animal are not completely satisfied, we offer a 30-day return policy for a full refund. We strive to ensure your furry friends have the very best, so we make the reconciliation process as simple as possible.
Contact Support
Email our customer care team with your order number and the reason for your return within 30 days of delivery.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.
Pack Your Items
Securely package the items in their original packaging, ensuring the RMA number is clearly marked on the outside of the box.
Refund Processing
Once your return is received and inspected at our warehouse, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing