Frequently Asked Questions
Everything you need to know about caring for your small pets and shopping with Small Pet Select.
How do you ensure the quality of your hay?
We source our hay directly from high-quality farms. Each batch is hand-packed in small quantities to ensure it is fresh, fragrant, and free from dust or debris before it reaches your door.
What is your shipping policy?
We offer standard and expedited shipping options. Most orders are processed within 1-2 business days. Free shipping is available on orders over a certain threshold, which is calculated at checkout based on your location.
Can I set up a recurring subscription for my pet supplies?
Yes! Our 'Auto-Ship' program allows you to schedule regular deliveries of hay, bedding, and food at a discounted rate, ensuring you never run out of essentials for your small animals.
What is your return policy if my pet doesn't like a product?
We offer a 100% Satisfaction Guarantee. If you or your pet are not completely happy with a purchase, please contact our customer service team within 30 days for a full refund or exchange.
Are your treats and toys safe for all small animals?
All our products are curated specifically for rabbits, guinea pigs, chinchillas, and other small pets. We use only natural, non-toxic materials and exclude harmful additives, sugars, or artificial colors.
How should I store my hay to keep it fresh?
Hay should be stored in a cool, dry place out of direct sunlight. Our breathable cardboard boxes are designed to provide the necessary airflow to prevent mold and maintain crispness.